Shipping policy
Shipping Policy
Thank you for shopping with Phobia Threads! We are committed to providing you with fast and reliable shipping. Please read the following details regarding our shipping process:
Processing Time
All orders are processed within 1-2 weeks. Orders are processed Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed the next business day.
Shipping Rates
Shipping rates are calculated at checkout based on the weight and destination of your order. We offer the following shipping options:
- Standard Shipping: Delivery WITHIN 7-9 business days
- Expedited Shipping: Delivery WITHIN 3-5 business days
- Overnight Shipping: Next-day delivery (only available for certain locations)
For international orders, shipping times may vary depending on the destination.
Shipping Locations
We currently offer shipping to select countries worldwide. If you don't see your country listed at checkout, please contact us, and we’ll try our best to accommodate your order.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the status of your package.
International Shipping
For international orders, please note that you may be responsible for customs fees, taxes, or duties upon arrival, depending on the destination country. These fees are not included in the shipping charges and are the responsibility of the customer.
Lost or Damaged Packages
We take great care in ensuring your order is packed and shipped securely. However, if your package is lost or damaged in transit, please contact us within 7 days of receiving your tracking information. We will do our best to resolve the issue with the carrier.
Incorrect or Incomplete Shipping Information
Please double-check your shipping address at checkout. If you notice an error in your address after placing your order, contact us immediately at info@phobiat.com. We cannot guarantee that changes can be made once the order is shipped.
Returns and Exchanges
If you’re not satisfied with your purchase, please refer to our [Returns & Exchanges Policy] for more information on how to initiate a return or exchange.